RRL have featured in the latest edition of Cornwall Living (issue 110), taking a closer look at our ‘Intelligent Working’ initiative:
The leading Cornish tax and accountancy firm, RRL, and its private client legal business, RRL Wills Limited, has finalised its new forward thinking ‘Intelligent Working’ initiative, ready to implement as soon as government guidance around office working allows.
Prior to the first lockdown restrictions prompted by the Covid-19 pandemic in March 2020, RRL had been introducing a remote working system. Paperless working had been implemented in addition to safe, secure remote connection the firm’s IT network (something often dramatically overlooked by those attempting to implement such a structure).
The latter has involved a significant amount of IT investment over a number of years. Part of the firm’s business strategy in recent years had seen it invest heavily in its IT infrastructure in partnership with its IT support provider and cyber security consultants. The objective being to ensure confidence for both clients and all in the business in the security, and robustness of the firm’s infrastructure, as well as enabling the flexibility offered by remote access.
The culture development required to implement all of the required changes to the business has been a long process and has involved buy-in by all parts of the business.
This enabled the leading Cornish firm to immediately and seamlessly switch to home working from 24 March 2020, and move to a flexible ‘Intelligent Working’ structure when the easing of restrictions allowed. Client service has been uninterrupted throughout the Covid-19 pandemic, as well as enabling the firm to disseminate vital information for their clients and the wider Cornish business community with their proactive advice (what the firm prides itself on) on the government’s fast changing various business support schemes, tax changes etc.
Following the announcements of the government’s proposals to ease lockdown restrictions and the relevant phases, the firm consulted with all of its staff as to how they wished to work, and saw the business working going forwards, irrespective of Covid-19. This was a genuine consultation over a period, and involving a number of stages.
The result of this the firm’s ‘Intelligent Working’ approach involving hybrid home and office working, secure and robust IT infrastructure, providing flexible options to clients around methods of communication to facilitate a quality and tailored service, whilst maximising both productivity and the well-being of those working in the business.
The approach is so much more than mere ‘hybrid working’, it encompasses so many different developments to enhance service, efficiencies, people development and health and well-being.
Culture development is absolutely fundamental, as is infrastructure. Without either it would not have been possible to implement such an initiative, which is the significant challenge for many businesses wishing to make changes immediately. The firm’s vision and proactivity enabled an invaluable lead-in time.
Recognising the challenges of such a method of working, namely the reduced physical human interaction, the firm has developed a strategy to combat those challenges including regular staff in person updates.
The Covid-19 pandemic has been obviously devastating but has prompted radical change, a lot of it positive.